Retailers are on course to lose more than $70 billion globally to remote “card-not present” (CNP) fraud over the next five years. Despite this fact, retail managers of both large and small operations are under the financially fatal impression that fraud prevention is too costly.
• TABLE OF CONTENTS •
What does the future of financial services look like?
Millennials Seriously Question what Large Institutions Say
Millennials Expect Digital Services – Prefer Mobile
How to Make Millenials Love Your Bank
Identity Theft continues to rank as the fastest growing form of fraudulent crime
A recent report by CIFAS - a not-for-profit company working to protect businesses, charities, public bodies and individuals from financial crime – revealed that prolific users of social media had experienced a 57% increase in incidences of misuse of their personally identifying information over last year. All because fraudsters were able to scrape their victims’ important personal data straight from social media profiles. Information such as birthdates, mother’s name, addresses, former residences and more can all be a key part of building an identity profile sufficient to enable access to accounts or the creation of new ones.
Mobile Identity Authentication
Many potential business-cases point to the desire to have an identity authentication solution available as a mobile application on a smart phone or tablet. In some cases, it simply isn’t feasible to have a stationary device, tethered to a PC, available at the location where authentications must occur. In other cases, it may be desirous to have a client that is not in your physical store or branch location conduct an identity authentication wherever they are – which might be in their home, at a hotel, or even walking on the street.
Identity fraud is rampant. Just perform a Google search on the term and the evidence to support this statement is clearly visible. You will find dozens of news stories every day. Government websites from all over the globe warning its citizens of the dangers of having their identities stolen. Paid advertisements from companies offering the latest solutions. Wikipedia sites, and more.
Earlier this year, a car salesman in Houston was kidnapped while taking a prospective client on a test-drive. The gory details include being beaten and thrown in the trunk of the car. Only through remarkable good fortune did he get away with only bruises.
It was last year that I heard a prominent loss prevention professional - a name that many in the industry would instantly recognize as a keynote speaker at conferences and seminars - say to me: "You can't expect your cashiers to be able to prevent fraud from occuring in your stores." Or something along those lines. The conversation occured at the FraudFighter booth at the NRF Loss Prevention show in June of last year, so I may not remember the exact words he used. But the general gist of the comment was the same.